Return Policy/COVID-19 Update – March 04, 2021
In order to protect our employees and our customers from any additional risk, we have made the decision to change our merchandise return policy.
We will not be accepting returns of any merchandise until further notice.
This policy is consistent with all our shops and products, as well as with all of our competitors. Once a product has left the store, we cannot accept it back and give a refund.
PRE-COVID RETURN POLICY BELOW (This policy is no longer valid during COVID-19 Conditions)
Original sales receipt must accompany returns.
We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
- Without showing signs of wear or damage in any way
- Within 14 calendar days of the delivery date
- Unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.
- Shipping and handling charges are non-refundable
- There will be a 15% restocking fee on all returned items.
- You may want to insure your return; we cannot be responsible for lost or misdirected returns.
- If a package is returned to Wings of Beauty, LTD to due to failed delivery attempt or customer refusal it may be eligible for a refund minus the restocking fee, or it may be reshipped however the customer is responsible for paying any additional shipping fees incurred.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.
Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
If you have any questions regarding your order, please feel free to contact us at: firstname.lastname@example.org